Privacy Policy

Last updated: July 2025

At Hôtel AKA Lodge Lyon Est, we are committed to respecting your privacy and protecting the personal data you share with us when using our website www.aka-lodge.fr.
This policy explains what data we collect, for what purpose, and how you can exercise your rights.

1. Who is responsible for data processing?

Data Controller:
SARL TEAM HOTEL
2 rue du 24 Avril 1915, 69330 Meyzieu, France
contact@aka-lodge.fr
+33 4 37 42 22 68

2. What personal data do we collect?

We only collect the necessary data, notably through:

Contact or booking forms
Cookies and audience measurement tools
Requests for quotes or information

Data collected may include:

First and last name
Email address, phone number
Postal address (if provided)
Stay dates, room preferences
Browsing data (IP address, browser type, etc.)

3. Why do we collect your data? (Purposes)

We use your data to:

Manage bookings and contact requests
Respond to your inquiries
Send booking confirmations or stay-related information
Improve our website and customer service
Comply with legal obligations (billing, data retention, etc.)
Send you personalized offers, if you have given your consent

4. What is the legal basis for processing your data?

In accordance with the GDPR, we process your data based on:

Performance of a contract (booking, service requests)
Your consent (newsletter subscription, cookies)
Our legitimate interests (website improvement, security)
Legal obligations (invoicing, archiving)

5. How long is your data retained?

Booking-related data: 5 years from the end of the stay (unless otherwise required)
Contact data without a booking: up to 3 years
Cookies: maximum duration of 13 months
Billing and accounting data: 10 years (legal obligation)

6. Who has access to your data?

Your data is only accessible to:

Our authorized staff
Our technical providers (hosting, secure booking engine, email management)
Our contractual partners (online payments, CRM tools)

No data is transferred outside the European Union without adequate safeguards.

7. What are your rights?

You may, at any time:

Access your data
Request its correction or completion
Request its deletion
Request restriction of processing or object to it
Request data portability
Withdraw your consent (particularly for emails or cookies)

To exercise your rights: contact@aka-lodge.fr
or by mail: SARL TEAM HOTEL – 2 rue du 24 Avril 1915, 69330 Meyzieu, France

In case of difficulty, you may contact the CNIL (www.cnil.fr), the French data protection authority.

8. Data security

We implement technical and organizational measures (SSL encryption, secure access, internal rights management...) to protect your data from unauthorized access, loss, or disclosure.

9. Cookies

Our website uses cookies to:

Improve your browsing experience
Generate anonymous statistics
Provide tailored content

An information banner appears when you first visit the site, allowing you to accept or reject cookies.
See our Cookie Policy for more details.

10. Policy updates

This policy may be updated at any time. Any significant changes will be clearly indicated on the website.